Solihull MASH Team
 on 0121 788 4333 (Monday-Thursday 8.45am-5.20pm, Friday 8.45pm-4.30pm).

If you are calling out working hours (evening, weekends or bank holidays) call the Emergency Duty Team on 0121 605 6060.


If you need advice, information or want to talk to someone, you can contact Early Help at your local Community Operating Group or the Sandwell MASH 0121 569 31

Contact the Local Authority Designated Officer (LADO) on 0121 569 4770 (for people working/volunteering with children)


During the day
Monday – Thursday, 8.45am – 5.15pm Friday, 8.45am – 4.45pm
The Multi Agency Safeguarding Hub (MASH)
Civic Centre
Zone 2D
Walsall Council
Telephone: 0300 555 2866

Evenings, weekends, bank holidays (out of hours)
Emergency Response Team
Telephone: 0300 555 2922  or  0300 555 2836


Social worker (out of office hours): 024 7683 2222.
If there is no immediate danger or you need advice or information, you should call the Referral and Assessment Service on 024 7678 8555.


If you have an urgent child protection concern and need to get in touch with us, call the MASH on
01926 414 144
Lines are open from:

  • Monday to Thursday: 8:30am – 5:30pm
  • Friday: 8:30am – 5:00pm

f you need to get in touch out of usual office hours, please contact the Emergency Duty Team immediately on:
01926 886 922


If you have any concerns about a child or young person living in Worcestershire and feel that they may be in need of protection or safeguarding contact the Family Front Door.

Staff are available Monday to Thursday from  9.00am to 5.00pm and Fridays from 9.00am to 4.30pm.

For assistance out of office hours (weekdays and all day at weekends and bank holidays):



Multi Agency Safeguarding Hub (MASH) on 01432 260800 (01905 768020 out of hours). If you believe that a child or young person is at immediate risk, this should be reported without delay to the Police service as a 999 emergency



Telephone our First Response Children’s Duty Team if you have urgent concerns about a child who needs a social worker or police officer today:
Tel 0116 305 0005 (24 hour phone line)


Monday to Thursday 8:30am to 5pm, Friday 8:30am to 4:30pm on 01902 555392 MASH
Outside of the above hours for emergencies on 01902 552999



You can report your concerns online via the 'Report child abuse online - NSPCC website' or phone the Initial Contact Team on 0345 678 9021.
If you need to report concerns out of office hours then please contact the Emergency Duty Team on 0345 6789040.


The Front Door

If you are worried or concerned about anyone under 18 who you think is being abused or neglected, or that a child and their family need help and support, please contact The Front Door
Opening hours: 9am - 5pm
01452 42 6565 Option 1  - Urgent Concerns
01452 42 6565 Option 3  - Children's Practitioner Advice Line

Out of office hours

Outside of office hours, you should contact the Emergency Duty Team (EDT) or, if you have concerns about the immediate safety of the child or you believe a serious criminal offence has been committed please contact the Police at any time on 101.
01452 61 4194